FAQS

Due to the much higher cost of transit, free shipping promotions do not apply to Darwin, Hobart and Perth.

We do not ship internationally. 

Our office is located in Sydney. Our fans, however, ship directly from the manufacturers across the country, which saves you time and money. To schedule a pickup, please order online as usual, then send us an email stating you would like to pick it up and we will notify you when your order is ready which is usually 1-2 business days if your item is in stock. Please note that pickup is not available at all warehouses so please contact us for specific information.

Yes! HoganFans is one of the largest online indoor and outdoor fan retailers and only carries brands that we are 100% authorised to sell. This means you get the full warranty with every purchase. In fact, all of our products are shipped directly from the manufacturer themselves, which saves you both time and money! We are an authorised dealer for many of the top national brands.

Our goal is to keep HoganFans.com.au clutter-free and easy to use. This means we do not always list every single product out there. But if there is something you want to purchase from any of our manufactures, we'll happily procure it for you at the best price, guaranteed. Simply email us at support@hoganfans.com.au with your request and one of our staff members will send you a personalised invoice.

Ordering Online: Find a product you'd like to buy and click on the order button. Follow the instructions on the order page. If you are ordering more than one product, use our add to cart feature. If there were any options, colors, or upgrades that you missed, one of our custom service staff members will contact you either by email or phone. In-stock items are shipped 24-48 hours after we receive the order.

Ordering by Phone: Our friendly, knowledgeable staff will help you select your fans based on your individual needs. Our top brands and competitive prices ensure that you'll be completely satisfied with every HoganFans.com.au phone purchase you make. Go ahead and order the product online, then give us a call and we'll add any extra items that you want.

Ordering by Email: If you want to place your order through email, send us a message to support@hoganfans.com.au and one of our staff members will promptly get back to you with a total price. Please include the product in mind, colour, and any options or upgrades that you might require.

At this time, we are unable to ship to P.O. Boxes due to the size of our products and for fraud prevention.

We will send you a confirmation email immediately. Once your order ships, you will receive tracking information as well. If your item requires manufacturing lead time, a HoganFans.com.au representative will email you the order and lead time for delivery.

Immediately after your order has shipped, we will email you with your shipping information. For large orders our shipping company may call you prior to delivery to coordinate a convenient delivery time for you.

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our warehouse to your door step.

Our website works as our online catalog. We try to add products regularly to give you the best and widest possible selection. It would be difficult for us to keep a printed catalog current, since manufacturers constantly update their product lines. If you are unable to find what you are looking for, please call us at (02) 9137 0287 or email us at support@hoganfans.com.au. We will do our very best to promptly answer your query.

Instead of having a warehouse full of inventory and having only certain colors, sizes and makes in stock, we have partnered with the manufacturers to have them directly ship your order to you. This means that as long as there isn't a problem on the manufacturer's side, you can assume that all fans on our website are in stock and ready to ship. If your item isn't in stock for whatever reason, we'll immediately contact you via phone or email to discuss alternatives. If we can't find a great alternative, we'll happily refund 100% of your money.

Since we are an authorized dealer for all products that we carry, you will receive a full warranty on your purchase. There are no middle men--your warranty will be serviced directly by the manufacturer. Please check the manufacturer's website for their specific warranty terms or feel free to contact us to inquire about warranty terms. If you need assistance with the warranty of a product you purchased from us, contact us at any time and we'll immediately help you.

Please see our Shipping and Returns Page here:

Please see our Price Guarantee Page.

Please see our "how to contact us" Page.